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File a Dispute
If you believe that you have received this collection notice in error, and believe that you do not currently owe any unpaid balance on your account, you have the right to dispute our payment request.
When you dispute our request, we will pull your file and provide the following supporting documents:
- A copy of the original account signup form that was submitted by you (available for accounts activated after September 1, 1998 only).
- A copy of all invoices and past due notices that were sent to you that were not paid.
- Copies of any relevant portions of our Terms of Service agreement.
- Copies of any additional supporting documentation.
We will furnish these supporting documents via fax or postal mail.
Once you have received these documents, if you still believe that you do not owe any unpaid balance on your account, you will be given the opportunity to provide your own supporting documentation, which we will evaluate thoroughly and then render a decision on whether to pursue collection efforts for this amount.
To file your dispute, please submit the following form. Fields marked with an asterisk (*) are required.
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